Castlegate Lights Ltd will normally deliver your order within 3 to 5 working days. All orders placed before 1.00 pm on items in stock will be delivered the next working day.
Your order will be delivered using the following rates:
*STANDARD DELIVERY ONLY
If you decide to cancel and return the goods, then you should put this in writing, either by letter (proof of posting or recorded delivery is advisable) or you can fax or email. A telephone call is not sufficient. The cost of the postage back to Castlegate Lights is your cost and will not be paid by Castlegate Lights.
We accept unused and unfitted correctly boxed returns for exchange or refund within 30 days. To define correctly boxed: this means the product should be correctly repacked in its own product box and then safely protected and packed in another outer box for shipping. Do not send products back in only their product box only as this will lead to damages happening in transit and refunds not being issued for returned damaged goods. Any such damages should be taken up with your return courier.
Faulty returns must be sent back for inspection using our correct postal address (as below). If found to have a manufacturing defect you will be offered a refund or exchange. Goods must be adequately sealed in all the original packaging, including the outer. Please note that Royal Mail may reject any package that is not adequately wrapped. All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates)
Please note that all orders for spare parts are non-refundable and non-returnable.
Payment can be made online by any credit or debit card, Paypal, or by Google Checkout.
Our site uses the latest 128 bit SSL security, complying with and exceeding all necessary security requirements to protect your details. We do not store any sensitive information (card number, etc).
SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS.