Delivery Information
Our delivery schedules and charges:
Standard Delivery (1 day exc. Sunday & Public Holidays) – Mainland UK*
When you spend over £70: FREE
When you spend £30 - £69.99: £4.99
When you spend under £30: £7.99
2-5 Day Delivery (Northern Ireland, Highlands & Islands - see below for details)
When you spend under £70: £12.99
All orders over £70: £7.99
Northern Ireland Business Shipments: For business imports into Northern Ireland, the Windsor Framework requires an EORI (Economic Operator Registration and Identification) number. Following your purchase, our team will contact you to confirm this necessary detail for shipping. For more info visit: www.gov.uk/eori
2-5 Day Delivery (Channel Islands)
All orders: £34.99
International Options
We’re happy to ship worldwide. For a personalised delivery quote, just get in touch with our team.
To ensure fast, cost-effective shipping, our minimum order values are:
Europe: £250+vat
USA: £500+vat
Rest of the world: £1000+vat
POA**
*Some exclusions apply
**Customs charges apply. Advice for ROI customers.
What are the likely transit times for my parcel?
1-2 days*: Most of mainland UK
2-5 days*: AB12-AB13, AB22-AB23, AB32-AB45, AB52-AB56, BT, DG7, DG9, FK17-FK21, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA80, PH8-PH10, PH13, PH15-PH26, PH30-PH50, TR21-TR25, ZE
3-10 days*: Any non-stocked item delivered directly from our suppliers
5-7 days*: Rep. of Ireland
2-5 days*: Belgium, Luxembourg, Netherlands
3-4 days*: Denmark, France, Germany
4-7 days*: Sweden
* Excludes Sunday and Public Holidays.
*The small print...
All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.
Tracking Your Order
Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your two hour delivery slot, and from there you'll be able to manage your delivery directly with their agent.
Your order will be delivered to the address given by you at the time of the order, a signature is not needed at the point of delivery. If not in, they will attempt to find a safe place to leave the item or try a neighbour – a card will be left with instructions to collect your parcel.
Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at enquiries@castlegatelights.co.uk and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed.
Further help and advice...
Installing your products – when to book an electrician
Castlegate advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this might avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.
What do I do if I receive damaged goods?
Lighting products tend to be fragile. However, our highly experienced carriers handle such goods every day and we're confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 30 days and we'll be happy to address any problems and help with the return and replacement of your order.
Take a look at our Returns Policy for further information on how to request a replacement or return goods to us.
Do you need any further help or advice about delivery?
If you have a query about the delivery of your order, please contact our Customer Services Team either by email:
Email:
enquiries@castlegatelights.co.uk
We're open Monday – Friday, 9am - 5pm and would love to help you out with any questions you might have. Alternatively, take a look at our Help & FAQs section for some commonly asked questions.