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free delivery on orders over £75
rated 5 stars on trustpilot
price match promise on all our products*

Help & Contact

Please select the subject below and click for more information.
  • Can I order a spare part for my light?

    We request that all enquiries for spare parts are e-mailed to enquiries@castlegatelights.co.uk and the e-mail should include the product code of the light fitting of which you wish to purchase, and the replacement part with full details of the part is required.

    We shall then obtain availability and price from our suppliers and reply accordingly. We are only able to obtain spare parts where accurate product codes are provided for the brand we deal with.

    Please note that some light fittings may look the same as one you may own but the parts on each and every brand fit differently, so if you are not sure of the product code, then the spare part probably won't fit.

  • The product code states N/A what does this mean?

    If a product code displays N/A then unfortunately the product no longer appears on our live site and the product has been discontinued. This can occur regularly when coming through an old Google feed from our old product links.

    Get in touch with our team on 01642 714444 and we will do our best to find alternatives for you.

  • What does non-electric pendant mean?

    This name can be confusing. It is the industry term for a ceiling light shade.

    Basically this is a shade which attaches to your existing ceiling lamp holder and provides you with a new look to your room, without the cost of an electrician.

  • Can I use a switched wall fitting on a mains wall switch?

    Yes indeed you can. Any individual switched fitting can be used on a mains wall switch connection. You can use the light fitting by switching on and off and either switch which is especially handy for bedside lights.

    Alternatively, if it is a light fitting you like but don't need the switched function, then simply leave the switch to 'on' and operate from the mains switch. Pull cord switches can also be easily removed by electricians if you wish to only operate the mains switch.

  • Why do I need specific lights for a bathroom?

    It is important to understand the rating by which bathroom lights are classified. IP ratings stands for 'Ingress Protection' and is always followed by two characters.

    These 2 numbers refer to the level of protection and it is important that you choose fittings with the correct rating according to where they are to be situated in your bathroom.

  • Why are there different zones in a bathroom?

    Zone 0 is inside the bath or shower itself. Any fitting used in this zone must be low voltage (max 12v) and be at least IP67 rated which is immersion proof.

    Zone 1 is the area above the bath to a height of 2.25m from the floor. In this zone a minimum rating of IP44 is required.

    Zone 2 is an area stretching 0.6m outside the perimeter of the bath and to a height or 2.25m from the floor. In this zone an IP rating of IP44 is required.

    In accordance with advice from the Lighting Industry Association, the location above Zone 1 (over the bath or shower) up to a ceiling height of 3m continues to be classified as Zone 2.

    If at all in doubt it is always our advice to ask an electrician.

  • How do I know the measurements of a light?

    When you click on a specific light on our website it will provide you with further product details, a larger image on the left hand side of your screen, and then a product description on the right.

    Underneath the product description there is a tab that states sizing and wattage. Click on this and further information will be revealed about the height, depth, length and width of the product accordingly.

  • When will my order be dispatched?

    Once your order is placed with us we will send you an e-mail confirming an estimated day/timescale when you would expect to receive your goods.

    For further information please see our delivery page.

  • When will my delivery arrive?

    Once we dispatch from our warehouse we will then send another e-mail confirming your order is on it's way and will be delivered on a standard delivery of next working day service or if an alternative service has been arranged.

    A two day service applies to some areas of the UK.

  • What other delivery options can I choose?

    We send our goods on a next working days service as standard, however we can ship for a Saturday delivery, or a before 12 noon service to mention just a couple. We can also send to a work address or a neighbour.

  • What time will my delivery arrive?

    Castlegate Lights will normally deliver your order within 3 to 5 working days. All orders placed before 3.00 pm on items in stock will be delivered the next working day for any mainland UK orders.

  • Why should I buy from Castlegate Lights?

    Castlegate Lights have been successfully operating for over 30 years; our in-depth knowledge and many years of experience have allowed us to become one of the biggest lighting retailers in the UK. We have not only managed to survive in a very competitive industry but have grown organically by earning the respect and loyalty from our customers around the world.

    We started as a family business with the aim of helping our customers choose home lighting in a hassle-free way and supplying the widest range of lights across the country; three decades later we offer over twelve thousand high-quality fittings and have over 9,000 5 star reviews on Trustpilot alone. We work with well-known brands such as Dar, Astro, Elstead, and Endon to get the finest lighting designs, and we have developed our own brand Discovery Lighting to provide unique, one-of-a-kind designs for a fraction of the cost. Whether you are looking for modern, contemporary, industrial lighting, or traditional and timeless designs for your home, we can help! 

     

    WHY US?

    1. Quality and price: we closely monitor industry prices to offer you the best possible value. 
    2. Stock and fast delivery: Unlike many of our competitors, most of our stock is located in our Milton Keynes warehouse; allowing us to ship your items immediately after purchasing them.
    3. Choice: Currently, the Castlegate Lights website has over twelve thousand indoor and outdoor products available for sale.
    4. Exclusive designs: View our Discovery Lighting lines to see our exclusive lights.
  • I have ordered the wrong size, can I return it?

    Due to current circumstances regarding Covid-19, we are extending our 'Change Your Mind Guarantee' to give our customers 90 days from the date of purchase to inform us they wish to return their goods. Please be reminded that these items must remain in a resaleable condition and cannot have been installed or attempted to install. 

  • What happen's if my order is damaged on arrival?

    Our Returns Department will be in touch via email once you have dropped off / had your item collected via our portal.

     

    To enable us to process your return please respond giving full details for the return reason.

    Once the item(s) has been received back by us it will be processed through our Returns Department (subject to compliance with our Terms and Conditions) including a full inspection and testing. Should your item be found to be faulty or not up to the required standard a credit will be issued within fourteen days including any applicable carriage charge. 

    If the item is found not to be faulty and is up to the required standard no refund will be issued. You will be contacted, and the item can be returned to you at your cost provided you confirm to do so within 14 days of notification. Following this period, the item(s) will be disposed of in accordance to the WEEE directive.

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