free delivery on orders over £50
rated 5 stars on trustpilot
price match promise on all our products*

Help & Contact

Please select the subject below and click for more information.
  • Can I order a spare part for my light?

    We request that all enquiries for spare parts are e-mailed to enquiries@castlegatelights.co.uk and the e-mail should include the product code of the light fitting of which you wish to purchase, and the replacement part with full details of the part is required.

    We shall then obtain availability and price from our suppliers and reply accordingly. We are only able to obtain spare parts where accurate product codes are provided for the brand we deal with.

    Please note that some light fittings may look the same as one you may own but the parts on each and every brand fit differently, so if you are not sure of the product code, then the spare part probably won't fit.

  • The product code states N/A what does this mean?

    If a product code displays N/A then unfortunately the product no longer appears on our live site and the product has been discontinued. This can occur regularly when coming through an old Google feed from our old product links.

    Get in touch with our team on 01642 714444 and we will do our best to find alternatives for you.

  • What does non-electric pendant mean?

    This name can be confusing. It is the industry term for a ceiling light shade.

    Basically this is a shade which attaches to your existing ceiling lamp holder and provides you with a new look to your room, without the cost of an electrician.

  • Can I use a switched wall fitting on a mains wall switch?

    Yes indeed you can. Any individual switched fitting can be used on a mains wall switch connection. You can use the light fitting by switching on and off and either switch which is especially handy for bedside lights.

    Alternatively, if it is a light fitting you like but don't need the switched function, then simply leave the switch to 'on' and operate from the mains switch. Pull cord switches can also be easily removed by electricians if you wish to only operate the mains switch.

  • Why do I need specific lights for a bathroom?

    It is important to understand the rating by which bathroom lights are classified. IP ratings stands for 'Ingress Protection' and is always followed by two characters.

    These 2 numbers refer to the level of protection and it is important that you choose fittings with the correct rating according to where they are to be situated in your bathroom.

  • Why are there different zones in a bathroom?

    Zone 0 is inside the bath or shower itself. Any fitting used in this zone must be low voltage (max 12v) and be at least IP67 rated which is immersion proof.

    Zone 1 is the area above the bath to a height of 2.25m from the floor. In this zone a minimum rating of IP44 is required.

    Zone 2 is an area stretching 0.6m outside the perimeter of the bath and to a height or 2.25m from the floor. In this zone an IP rating of IP44 is required.

    In accordance with advice from the Lighting Industry Association, the location above Zone 1 (over the bath or shower) up to a ceiling height of 3m continues to be classified as Zone 2.

    If at all in doubt it is always our advice to ask an electrician.

  • How do I know the measurements of a light?

    When you click on a specific light on our website it will provide you with further product details, a larger image on the left hand side of your screen, and then a product description on the right.

    Underneath the product description there is a tab that states sizing and wattage. Click on this and further information will be revealed about the height, depth, length and width of the product accordingly.

  • When will my order be dispatched?

    Once your order is placed with us we will send you an e-mail confirming an estimated day/timescale when you would expect to receive your goods.

    For further information please see our delivery page.

  • How do you send me my order?

    We use the courier company DPD so we are able to track all orders, advise delivery times and provide a professional service to you our customer.

  • When will my delivery arrive?

    Once we dispatch from our warehouse we will then send another e-mail confirming your order is on it's way and will be delivered on a standard delivery of next working day service or if an alternative service has been arranged.

    A two day service applies to some areas of the UK.

  • What is the 'Swap It' service and how does it work?

    The 'Swap It' service is a fantastic service offered by our couriers, DPD. It allows a new delivery to take place and a collection to happen at the same time.

    The DPD driver will have the label for your returning box. All you need to do is ensure the products are packed back up as we sent them to you in their padded packaging and outer box.

    The service carries a ?5 charge which is a minimal fee for such a convenient service.

  • What other delivery options can I choose?

    We send our goods on a next working days service as standard, however we can ship for a Saturday delivery, or a before 12 noon service to mention just a couple. We can also send to a work address or a neighbour.

  • What time will my delivery arrive?

    We send out goods on a next working days service as a standard, our couriers, DPD will send you a text message on the morning of delivery which provides you with a one hour delivery slot when the delivery driver will be with you.

    If you do not wish to provide a mobile phone number then the same information can be e-mailed to you instead.

  • Can I change my delivery date as circumstances have changed?

    Yes this can be changed by contacting ourselves on 01642 714444 and we can adjust accordingly.

    You are able to re-arrange this on the day of delivery by replying to the text message or e-mail you receive from DPD and choosing the relevant option regarding your delivery.

  • Why should I buy from Castlegate Lights?

    We are a family run business with over 30 years experience in lighting. We pride ourselves on our friendly and helpful staff who offer exceptional customer service. We are available on the telephone to assist, advise and suggest products as appropriate.

    Our extensive range offers customers a wide choice at price points to suit every budget. We invest heavily in packaging to do our best to ensure products arrive with our customers in the condition they left ourselves. All products are checked prior to dispatch and we choose to work with the best courier service on the market.

    All of these factors make Castlegate Lights the right choice for your lighting requirements. Read our Trustpilot reviews if you are still unsure.

  • I have ordered the wrong size, can I return it?

    Yes you can. The cost of return is your own and the order must be returned to us as we sent it to you.

    Therefore the product(s) should be packed within the outer packaging of the air bubbles and outer box to protect the lights on their return journey to us.

    Once return has been received, it will be checked and your refund will be processed accordingly. We would always recommend you return the order to us via a tracked courier.

  • I don't like my choice of light, can I change it?

    Yes, you can. we offer a swap it service which enables us to process a new order for the light you wish to order, we dispatch and then the courier delivers your new light and collects the order to return at the same time.

    This swap it service is only ?5.00 and offers convenience to our customers in such situations.

    Please note that if your replacement choice of light is priced at under ?50 then an outward carriage charge would also apply. Please call us to arrange on 01642 714444.

  • What happen's if my order is damaged on arrival?

    Your order should be inspected once received. Please report any instances of damage to us via e-mail to enquiries@castlegatelights.co.uk. E-mails will be responded to within one working day or sooner.

    We shall then arrange a replacement fitting or part as appropriate and communicate with you accordingly. Photographs of damages are always useful so please send if possible. We may use the 'Swap it' service to replace and collect if appropriate, at our own cost.

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