If you decide to cancel and return the goods, then you should put this in writing, either by letter (proof of posting or recorded delivery is advisable) or you can fax or email. A telephone call is not sufficient.
The time limits are:-
* fourteen working days after the day on which the goods are received.
You must take care of the goods whilst they are in your possession.
If you decide to cancel and return the goods within these time limits, your payment will be refunded within 30 days. The cost of postage back to Castlegate Lights is your cost and will not be paid by Castlegate Lights.
We accept unused and unfitted boxed returns for exchange or refund within 14 days. Faulty returns must be sent back for inspection using our correct postal address (as below). If found to have a manufacturing defect you will be offered a refund or exchange. Goods must be adequately sealed in all the original packaging, including the outer. Please note that Royal Mail may reject any package that is not adequately wrapped. All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates)
We do no accept back specially ordered replacement shades and spare parts for specific fittings.
Please send your goods to our warehouse at the following address. Castlegate Lights
Units, 2, 2A & 2B Terry Dicken Ind Est
Please note - if you require an exchange, outbound shipping charges will apply. Please check your goods on arrival as damages and any missing goods must be notified within 48 hours.
****Please note that all orders for spare parts are non-returnable and non-refundable*****