Browse our Customer Testimonials

Excellent

Hi - just received order - I must congratulate you on the service you provide. Excellent. Regards Pauline

excellent aftercare service

Colin,The switch did the trick! Just wanted to say thank you and let you know how much we appreciate your excellent aftercare service.Regards,Kenton

Fantastic customer service

Thank you for my new lamp, and so quickly!  We love it!  Fantastic customer service… I spoke to a very helpful lady yesterday who checked the warehouse to see if our lamp was in stock, called me straight back, dispatched the same day and it arrived today!   We have lots of lights to replace in our home & will certainly look at your website first for them!!!  J

Excellent service

Excellent service, goods arrived within 5 days even though I had been told there could be a delayWill order again from you and recommend to family and friends

fantastic service

Hi   I just wanted to say a big thank you for the fantastic service! I received the item the day after it was ordered and am really pleased with the lamp.   Best wishes and thanks again   Debbie

fabulous service

Noon; day after placing order. Charming telephonist, fabulous service, delighted with the product and very good value.   Very many thanks again, Barry Rosindale

Thank you all so much

Dear Colin and Staff.From the time I ordered my lovely extra Blenheim table lamp with the lady at Castlegate,  from your emails to say what was happening and giving number so that I could track to 11.15 am today when parcelforce delivered  - such efficiency and helpfulness from start to finish I know why I buy from you.  I am recommending you to my friends too.  I've seen another table lamp I like but will have to save up again as that one is more expensive.Thank you all so much.Kind regardsMary

Absolutely delighted

Just received my order. Absolutely delighted with lights, speed of delivery and packaging. Well done.  Thanking you   J.Trevains.

Hi Colin,Just a line to thank you for your response to my problematic light fitting all is working well again. Rest assured I will pass on your companies commitment to after sales customer care. Especially to those looking for products / supplier outlets such as yours.    Regards Dave

excellent customer service

Hi Colin,   Thanks for contacting Searchlight on our behalf.   The replacement lighting unit (FOC) you sourced, is greatly appreciated. What a good quality service you provide.   For your information, the replacement unit is slightly different to the original, with open backed lenses for ventilation – perhaps as positive a response to the issues we have been experiencing.   Please feel free to post this comment on your website as an affirmation of your commitment to providing excellent customer service.   Best wishes,   Colin and Trisha